You want a holiday that feels special, but also one booked with confidence and protected from surprises. For many in the UK, planning a getaway can be stressful—endless comparison sites, confusing policies, and worries about what happens if things go wrong. This Orbis Travels review offers direct, evidence-based answers to your top questions: Is the company reliable? Will your money and booking be safe? Can you expect true value and real support?
Through a close analysis of how Orbis operates, how its payment and trust accounts work, and what UK customers actually experience, you’ll gain a clear picture of what makes this agency different.
A company built on trust and customer protection
Safety and reliability are central to every booking with Orbis. Operating exclusively from the UK, the agency follows regulations that offer you much greater peace of mind than many online-only providers. Your payments are never passed directly to an airline or hotel—instead, the money is held securely in a British trust account until after you’ve enjoyed your trip. This approach protects you against unexpected company failures and ensures refunds are swift and hassle-free in emergencies.
On top of this, every flight or package holiday secured through Orbis comes with full ATOL protection, so your trip remains safe even if a supplier faces financial difficulty. After high-profile failures in the travel industry, this double-layer of financial security stands out immediately.
Clients consistently mention peace of mind as a highlight of their experience in their reviews. If finding a legitimate, honest and carefully regulated operator matters most to you, Orbis supplies the gold-standard in modern holiday protection.
How Orbis delivers truly flexible booking
Flexibility—both in payment and design—is at the heart of the company’s service promise. Instead of forcing you into a one-size-fits-all offering, your journey begins with a conversation: you describe what you want, and a dedicated adviser creates a tailored shortlist of destinations, hotels, and experiences.
Rather than demanding a lump sum, Orbis enables you to lock in your holiday with a low deposit from £50 per person. You’ll then pay the remainder in instalments at intervals that fit your own schedule and budget. This “travel first, pay later” option provides relief for families, group organisers, and solo holidaymakers cautious about larger up-front commitments.
Throughout, you’ll never be left in the dark about what you owe or when. Payment schedules are clear and agreed in writing, and every penny remains protected in the trust account until the day you return. The frequent, proactive communication from the Orbis team means you always know how your plans are progressing.
For those who value customisation as much as affordability, the flexibility offered here addresses one of the most common pain points in holiday booking.
Customer support & real holiday experiences
High praise for Orbis’s customer service runs through all recent reviews and public feedback. Trustpilot showcases hundreds of five-star ratings, with personal stories of advisers stepping in during disruptions, making last-minute changes, or smoothing over unexpected travel hurdles.
Contact is easy and reassuring. Real people respond seven days a week by phone, email, or even WhatsApp. Should you face challenges such as lost documents, weather delays or health issues, support is both immediate and genuinely helpful—something not often found with large online booking engines.
I would like to commend Simon Brown who has helped me through out the booking process.
Nila, Trustpilot
He had been very helpful, professional and especially patient dealing with a senior lady like me.
Customers routinely commend members of staff by name, noting the personal attention and continuity from enquiry to return. Knowing someone is on your side, and easily reachable if plans change, is one of the most common reasons cited for repeat bookings.
Orbis also invites honest post-holiday feedback and takes action if anything hasn’t met expectations, supporting their reputation as a travel partner that puts clients first.
Transparent pricing & real value
Understanding costs—and avoiding hidden fees—can be a breaking point for many British holidaymakers. You’ll benefit from a transparent, up-front quoting process at Orbis. All options, inclusions, and optional upgrades are clearly listed before you commit. There are no shock last-minute add-ons.
By leveraging deals with trusted industry partners, Orbis consistently provides packages that match or even beat what you’ll find from comparison websites, especially when you factor in extras like airport transfers, included meals, or exclusive room upgrades.
Crucially, prices are monitored after booking. If a cheaper or superior option appears, you’ll be offered the chance to adjust your plans and benefit from savings. Many customers point to honest advice and pro-active savings notifications as an unexpected perk.
Ultimately, while Orbis may not always be the cheapest headline price, you’re paying for robust financial security, flexibility, and tailored service—a combination that delivers genuine value for money according to hundreds of detailed reviews.
Destinations, holidays, and tailored options
One key advantage you’ll discover is the sheer range of options, from European beach escapes and city breaks to long-haul adventures and complex multi-stop tours. Orbis will plan your itinerary around your requirements, whether you are seeking family-friendly resorts, adult-only retreats, or bespoke luxury escapes.
Requests such as dietary needs, mobility access, or specific room locations are handled without fuss. Your adviser checks and confirms every detail so that you won’t run into surprises on arrival.
If you’re uncertain where to go, the company produces up-to-date guides and suggestions, making it easy for you to discover new destinations with confidence. Packages can include flights, hotels, transfers and activities, but also allow flexibility, so you only pay for the elements you want.
For those seeking inspiration or something out of the ordinary, the willingness to go beyond off-the-shelf products adds to the sense that your holiday is specially crafted, not just sold from a standard catalogue.
How Orbis Travels handles the unexpected
How a travel company performs during disruption is the truest test of its model. Orbis’s clients report prompt action during airline strikes, unexpected cancellations, or adverse weather, with advisers taking personal charge of rescheduling flights, arranging hotel alternatives, or smoothing refund processes. Trustpilot feedback repeatedly highlights how support doesn’t vanish once you’ve paid—on the contrary, many customers discover just how valuable genuine after-sales care can be.
Refunds are handled quickly when required, thanks to the trust account holding system. Even complex disruptions, such as global events or supplier failures, are managed with clear communication, no buck-passing and minimal stress for the customer. That dedication has helped Orbis attract both first-time bookers wary of risk, and seasoned travellers in search of reliability.
Should you need to cancel or alter your booking, clear terms are provided, and you retain the comfort of knowing your funds remain protected until your holiday is finished or formally cancelled.
The booking process: What to expect as a customer
You’ll start with an online enquiry, a quick call, or even a WhatsApp message. From there, a dedicated adviser will guide you step by step, collecting your preferences and building a proposal that fits your budget and schedule. Documentation, quotations, and payment instructions are all delivered promptly and in easy-to-understand language.
Decisions about optional extras, insurance, or room upgrades are made before you finalise. If you want amendments, changes are handled without hassle, and contact is swift—no days-long waits for a response.
Every stage of the booking is documented clearly, and you’ll have a named contact before, during and after your holiday. For anyone who has felt ignored or overwhelmed by large online agencies, this accessible, focused service is a major relief.
Even after your return, Orbis staff reach out to check on your experience, address any outstanding issues, and welcome feedback, helping to build a clientele that values long-term relationships over single, anonymous transactions.
Final thoughts
Booking a holiday in 2025 means prioritising security, value, and human support alongside excitement and adventure. With full financial safeguards, real flexibility in payment and planning, and a UK-based support team that consistently wins praise, Orbis deserves its reputation as a trusted choice.
For the British holidaymaker seeking more than just a bargain deal, this company offers reassurance and real care every step of the way. You will very likely join the long list of clients returning time and again, confident that your next trip is in safe hands.
